Email us
Octopus50 is a small, independent site run by three named people (see our authors). We read every email ourselves — there is no ticketing system and no call centre.
- General enquiries
- hello@octopus50.co.uk
- Corrections
- corrections@octopus50.co.uk
- Response time
- We aim to reply within five working days
- Postal enquiries
- We are online-only and do not offer a postal address
What we can help with
- Questions about how the Octopus Energy referral offer works, as described on this site
- Corrections to anything you believe is wrong, outdated or unclear on a page
- Accessibility barriers you have hit while using this site
- Press enquiries and interview requests
- General feedback on our guides and how we could improve them
What we cannot help with
We cannot help with your Octopus account
Octopus50 is an independent guide. We are not Octopus Energy and we have no access to accounts, credits, bills, meter readings or switches in progress. We cannot look anything up for you, and we cannot speed up or reverse a decision Octopus has made about your account.
For anything account-specific, contact Octopus Energy directly through their help and FAQs or their in-app chat, which is the fastest route for most account queries.
Expected response times
We aim to reply to every email within five working days. Corrections that affect a factual claim about the offer — the reward amount, eligibility or payment trigger — are usually actioned faster, because getting those right is the point of the site. Press and partnership enquiries may take a little longer if they need input from more than one of us.
Reporting an error
The most useful correction reports include:
- The page URL where you saw the error
- The exact sentence or figure you believe is wrong
- Where the correct information is published, ideally a link to Octopus Energy's own page
- Your name, if you're happy for us to credit the report (optional)
Material corrections are made to the page, dated, and added to the change log described in our editorial policy. We will let you know once a fix is live if you have asked us to.
Press and partnerships
Email hello@octopus50.co.uk with "Press" in the subject line. We do not accept paid placements or sponsored links; our funding is explained on how we make money.
Making a complaint
If your complaint is about this website — something we published, how we handled a correction, or the conduct of anyone on the team — email hello@octopus50.co.uk with "Complaint" in the subject line, including what happened and what outcome you're looking for. We will acknowledge it within five working days and tell you what we plan to do.
If your complaint is about Octopus Energy — your bill, a switch, or a referral credit they have not paid — that has to go to Octopus, not us. Raise it through their published complaints process first. If it isn't resolved after eight weeks, or you reach deadlock, you can escalate free of charge to the Energy Ombudsman. Citizens Advice also runs a free consumer helpline for energy problems if you want independent guidance along the way.