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Octopus50

Research editor

Priya Raman

Research editor covering eligibility rules, payment timing and switching. Former energy customer-service team manager who handled referral and billing escalations.

Portrait of Priya Raman, Research editor at Octopus50
Based in
Manchester, United Kingdom
Octopus account
Octopus customer since August 2022

Biography

Priya Raman leads research for the eligibility, payment-timing and add-code guides. Her focus is the awkward cases: readers who signed up through a comparison site, moved home mid-switch, or were already on an Octopus white-label tariff.

Before joining Octopus50 she managed a customer-service team at a mid-sized UK supplier, where referral queries and missing-credit escalations landed on her desk daily. That gives her a practical view of what evidence support teams actually need when a customer asks for a referral to be reviewed.

Priya drafts the troubleshooting checklists on this site and tests each one against current official help content before publication.

Experience

  • 2024–present — Research editor, Octopus50
  • 2019–2024 — Customer-service team manager, UK domestic energy supplier (billing and referral escalations)
  • 2016–2019 — Complaints and resolution adviser, utilities sector

Areas of expertise

  • Referral eligibility and exclusion cases
  • Billing, account credit and Direct Debit processes
  • Consumer complaint and escalation routes

First-hand experience

  • Octopus Energy customer since 2022, having switched from a fixed tariff with a previous supplier.
  • Handled several hundred referral and credit queries during her supplier career, including retrospective code requests.
  • Documented her own move-home process while remaining with Octopus, which informs the moving-home section of the eligibility guide.

Other people behind Octopus50

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